Front of house Team members – Kickstart Scheme

Posted 1 month ago

Bache Samuels are working with RCKM Leisure Limited on the Government Funded Kickstart Scheme. They are currently recruiting for a number of Front of house team member’s to join their team.

The Role:

  • To maximise guest satisfaction, revenue and profit at Mans Market.
  • To ensure Mans Market is fun, hip, new age, accessible and outstanding in all aspects of the area that they are working within.
  • Responsible for maintaining high level of customer service and satisfaction.
  • Ensuring that all areas of the site are clean, tidy and organised.
  • To be accountable for all cash management and variances within their section or till.
  • To maximise spend per head by transaction, table and section on their shift by offering additional items/dishes/sides/drinks to our guests.
  • Comply with all health and safety regulations on a shift by shift basis.
  • Ensure any products sold, prepped or on display that they produce are to an outstanding standard and to the company spec.
  • Deal with customer complaints in keeping with the company’s steps of service and ethos.
  • Comply at all times with the Staff Code of Conduct.
  • Seek to ensure at all times that all visitors or guests on our site have the best experience possible.
  • Be available for additional and on the job training to help improve performance.
  • Work at events and ensure they are delivered as per booking form and client expectations.

What we ask from you:

  • A positive mind set.
  • Self-motivation and a passion for hospitality.
  • Excellent communication and customer service skills.
  • Excellent interpersonal skills.
  • Experience in a previous high customer turnover restaurant.
  • Maintain a positive and proactive attitude at all times.
  • Comply with the provisions of your contract and any of our Company Policies and set an example for more junior members of staff.
  • Actively seek to improve skills and achieve personal development.
  • Perform other duties as assigned/requested by managers.
  • To be accountable for their own actions.

This role is offered under the Kickstart Scheme so you must meet the relevant criteria:

Job Features

Job CategoryCustomer Service, Kickstart
Contract length:6 months
Job ref:KSFTHM001

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