Customer Service Personnel – Kickstart Scheme

Liverpool
Posted 1 month ago

Bache Samuels are working with Pheby Ventures Limited on the Government Funded Kickstart Scheme. They are currently recruiting for a number of Customer Service Personnel’s to join their team.

The Role:

  • Provide customer service support (e.g. order enquiries, supplier enquiries etc) via telephone and email.
  • Take ownership and accountability for customer resolutions i.e. understanding the issue and seeking support where required to ensure the right course of action is taken.
  • Investigate & action missing shipments with our various supply chain partners.
  • Categorize products offerings by product classifications.
  • Provide customer & supplier invoices using company’s template.
  • Monitoring customer ordering patterns and ensure timely replenishment via accurate forecast.
  • Raising queries with supply chain partners relating to product listings to ensure accurate online listings always.
  • Ensure logistics data (shipments details, delivery requirements etc) is captured and supplied to the relevant stakeholders.
  • Dealing with all associated administration.
  • Data management / Content management.

What we ask from you:

  • Excellent verbal & written communication skills; with the ability to listen, understand and resolve enquiries.
  • Computer literate and able to use Microsoft Word, Excel, PowerPoint etc.
  • Relationship building skills with a can do attitude.
  • Good attention to details, punctual and good online eCommerce sense.

This role is offered under the Kickstart Scheme so you must meet the relevant criteria:

Job Features

Job CategoryCustomer Service, Kickstart
Contract length:6 months
Hours:25
Job ref:KSCSP001

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