Customer Service/Admin Assistant – Kickstart Scheme

Birmingham
Posted 2 weeks ago

Bache Samuels are working with Synctrade on the Government Funded Kickstart Scheme and are seeking a Customer Service/Admin Assistant to join their team.

The Role:

The main purpose of the role is to manage all administration of ecommerce sales and dashboard. The postholder will be the main point of contact between customers and client for the order fulfilment process, including proactively processing and communicating customer demands to the order fulfilment chain in a cost-effective timely manner and ensuring all issues are brought to a speedy resolution.

Main Duties and Responsibilities:

  • Investigate & action missing shipments with our various supply chain partner
  • Follow up and deal with all negative customer feedback seeking support where required to ensure the right course of action is taken
  • Provide customer & supplier invoices using company’s template
  • Dealing with all associated administration.
  • Coordinating/ booking in logistics for shipments transportation and delivery
  • Monitoring customer ordering patterns, replenishment alerts and ensure timely replenishment order via accurate forecast with details emailed to the buying/purchasing officer.
  • Acquiring Proof of delivery from logistics company
  • Raising queries with supply chain partners relating to product listings to ensure accurate online listings always.
  • Fulfilling merchant orders along with other operatives if required.
  • Categorize products offerings by product classifications.
  • Reconciling damages, lost and defective products from trading platform
  • Ensuring health and safety compliance by all team members
  • Liaising timely deliveries with suppliers and delivery companies, logging in expected delivery dates in inventory management webapp/spreadsheet.
  • Filing delivery notes and logging in details to spreadsheet/web app
  • Preparing shipment plans and supplying appropriate product labels to warehouse operatives
  • Ensuring warehouse catalogue is kept up to date with matching bay locations
  • Flexibility to undertake other duties during peak seasons.

About You:

  • Working Knowledge of Excel spreadsheets, apply simple formulas, and filter data based on given criteria.
  • Good writing skills:  A natural flair for writing
  • Computer literate
  • Most importantly must be willing to learn new skills and adapt to changes.
  • Excellent communication and IT Skills.
  • Ability to plan and manage own time and workload Ability to set and work to goals and targets
  • Flexibility to undertake other duties during peak seasons.

In return you will receive employability support provided by Bache Samuel including:

  • CV/Application writing
  • How to tailor CVs to the role you are applying for
  • Writing your personal profile, cover letter/supporting statement
  • Preparing for Interview
  • Research on the role
  • Research on the Organisation
  • Behaviors, competencies and values
  • Preparing for assessments and interviews
  • Interviews skills training
  • Preparing for interviews
  • Interview practice
  • How to answers questions
  • What to consider for Virtual Interviews?
  • Professional work behaviour and attitude
  • Settling into a new role and organisation
  • Building relations with colleagues at work

To be eligible for this role you must meet the Kickstart criteria:

  • Currently receiving Universal Credit
  • Have an Intro ID or be able to obtain one from your Work Coach
  • Please click on this link learn more about the Kickstart Scheme https://jobhelp.campaign.gov.uk/kickstart/

Job Features

Job CategoryAdministration, Kickstart
Contract length:6 months
Hours:25 per week
Job ref:SYT-004

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